Tuesday, 25 November 2008

B.T. - A Rant.....(Apologies for recent silence)

I've been offline for a while as I've been spending a lot of time clearing out my Mother's house (where she lived is a cyber-desert), after her death at the end of 2007.

...and then I came back to the flat to discover BT had cut me off. They said it was for non-payment of a bill.......but I wasn't liable for any bill...Because....

You see (and it's a long story, it would take a separate blog entry to explain) earlier this year, after a long-running dispute with BT, we finally came to an arrangement: from the end of july 2008, BT would give me:
- free line reconnection and
- free line rental for one year and
- free BT Broadband for one year.

And still they tried to bill me...

Anyway, it's taken about a week but I'm back online again (although my landline telephone is still restricted use - I can only take incoming calls - because... the Bill hasn't been paid).

It's stupid, pathetically bureaucratic little things like this that make me despise this country even more.

I shall keep you informed.

And maybe (if the demand is there) I shall tell you exactly the route to take when making an official Complaint against BT: exactly who to go to, the hurdles to jump and how to take it through ADR [Alternative disputes Resolution - that's the one that really gives them the willies].

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